Shipping policy

1. Shipping Fees

  • All products are shipped from Japan.

Domestic Shipping:

  • Domestic shipping fee: A flat rate of ¥1,100 (tax included) is charged.
  • Estimated delivery time: 3-5 business days after shipment.

International Shipping:

  • Orders are shipped via International Speed Post (EMS).
  • Shipping fees vary depending on the destination country or region. Accurate shipping fees are provided after entering your location in the cart.
  • Estimated international shipping fee to the USA: ¥5,300 (up to 1kg). Exact shipping fees are determined at the time of purchase based on the number of items, product type, weight, and total weight of all products.
  • Not all shipping options are available in all regions.
  • Estimated delivery time to the USA: 11-14 business days. Delays may occur due to customs procedures or local delivery conditions.
  • Customs duties are the responsibility of the recipient.
  • For questions regarding your shipment, please contact the shipping company with the tracking number.
  1. Processing Time
  • Orders are usually shipped within 5 business days.
  • During special sales periods, holidays, or busy seasons, there may be slight delays in shipping. In such cases, we will notify you via email in advance.
  1. Shipping Method
  • Domestic shipping is carried out by Sagawa Express or Yamato Transport.
  • International shipping is carried out by reliable international shipping companies via EMS.
  • Tracking numbers will be provided via email after the product is shipped, allowing you to track your shipment online.
  1. Incorrect or Defective Products
  • Notify us within 10 days of receipt, before wearing the product.
  • If items are missing upon delivery, please send us a photo of the packaging. Without a photo, we cannot resend missing items.
  • After 10 days of delivery, it is assumed that there are no defects, errors, or shortages.
  1. Cases Where Shipping is Not Possible
  • Shipping information is incomplete (e.g., unknown address, missing contact details).
  • Shipments cannot be sent to PO boxes or package stations.
  • The product is temporarily out of stock.
  • Delays occur due to natural disasters or transportation disruptions.
  • Shipping is restricted in certain regions or due to specific national regulations.

If any of these cases apply, we will promptly contact you and provide guidance on alternative options. We are not responsible for any loss or theft of packages after delivery notification.

By placing an order, you agree to all of our business policies.